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ÀÌÀ±Á¤ ( Lee Yoon-Jung ) - ´ëÇÑ°£È£Çùȸ
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Abstract
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One of the major health problems of working women is job stress according to many studies. However, existing job stress questionnaires are suitable for men and men¡¯s job environments only, and do not reflect emotional labor for sales people.
The aim of this research is to find women¡¯s job stress factors. The subjects of this investigation are married working women in sales since they experience emotional labor in addition to physical and psychological labor and the work-family conflict is very important job stressor for them.
The job stressor of married sales women was analyzed through qualitative research. After I had in-depth interviews with 20 married sales women, I identified 49 new concepts, 3 main categories and 17 sub categories.
The results are like the following.
1. 3 main categories are job factor, aggravate factor, and compensate factor.
2. Job factor has 5 sub-categories including ¡¯increasing of selling¡¯, ¡¯emotional labor¡¯ and ¡¯physical burden¡¯.
3. Aggrabate factor has 6 sub-categories including ¡¯work/family conflict¡¯, ¡¯relationship with higher office¡¯ and ¡¯relationship with a fellow worker¡¯
4. Compensate factor has 6 sub-categories including ¡¯opportunity of employment¡¯, ¡¯discrimination¡¯, and ¡¯prestige¡¯ Consequently this study newly found some
major job stressors for married working women in sales department.
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KeyWords
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Job stress, Married working women, Sales people, Qualitative reasearch, Emotional labor
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